How many customers and how many clients are you losing? Those clients build rapport and they build connections with those people. How much is the ramp-up time? How much does it cost to sit around and discuss the fact that you’ve got a person leaving? Training those people, putting out the ads, and doing the recruiting all require a huge amount of time. “There are a lot of different ways to calculate turnover. 7:03 – Turnover costs your firm more than you’d expect.